Support TD customers in Hanover through personal banking advice, digital education, and accurate service transactions in a branch office. Build trusted relationships while guiding customers toward appropriate banking solutions.
This Personal Banking Associate position serves customers with day-to-day advice needs and financial queries. You will understand customer needs, resolve banking problems, and connect customers with the right contact. The work includes new accounts, investment advice, digital banking education, and frontline transaction support.
Key Responsibilities:
- Engage customers through advice, transactions, and problem resolution
- Guide customers toward appropriate banking solutions and contacts
- Educate customers about mobile, ATM, and online banking
- Support scheduled cash and non-cash frontline transactions
- Recommend improvements to branch operations and customer experience
Requirements:
- High School diploma and/or one year relevant experience
- Obtain IFC or equivalent within six months post-appointment
- Related post-secondary or undergraduate degree preferred
- Proficiency with Microsoft Office, branch software, and internet
- Solid customer communication, organization, and time management skills
Bring banking knowledge, customer experience, and digital education skills to Personal Banking Associate work with TD customers in Hanover.