Lead UCU's virtual branch in Toronto through team leadership, digital innovation, and personalized financial services for members across all regions. This fully in office role includes occasional GTA travel.

As Manager, Remote Member Services, you will guide a high-performing team within UCU's Service Anywhere model. You will strengthen member relationships through financial guidance, digital solutions, sales, and service. The role reports to the Manager, Virtual Branch & Business Services.

Key Responsibilities:

- Coach, develop, and manage a high-performing member-services team
- Oversee daily operations, service quality, and first-contact resolution
- Identify financial needs and promote appropriate member solutions
- Optimize CRM, omnichannel technologies, and Interactive Teller Machines




- Collaborate across UCU on growth, compliance, and service delivery

Requirements:

- Three to five years managing an on-site contact centre
- Banking or financial-services experience preferred
- Post-secondary education in business, finance, management, or related field
- Knowledge of financial products, member relationships, and operational risk
- Experience with performance management, quality assurance, CRM, and digital technologies

Apply your leadership, financial-services knowledge, and digital expertise to strengthen UCU's member experience in Toronto.

📌 Manager Remote Member Services (Toronto)
🏢 Ukrainian Credit Union
📍 Toronto