Agricultural technology and customer success define this full-time role at Brilliant Harvest, supporting dealers and farmers remotely. Turn conversational AI into practical tools.
As a Customer Success Representative, you will bridge advanced technology with agriculture users. You will drive platform adoption, deliver training, support customers, and help non-technical users understand software. The role reports to the Vice President of Marketing and Customer Experience.
Key Responsibilities:
- Support, train, and help dealer and farmer users realize platform value
- Expand dealership adoption of the conversational artificial intelligence platform
- Create release notes, tutorials, videos, and training content
- Deliver product demonstrations and onboarding sessions online and in person
- Gather field feedback, capture bugs, and track usage metrics
Requirements:
- Experience with farm equipment dealerships, agriculture software, or ag-tech sales support
- Understanding of dealers' and farmers' daily realities
- Solid communication and natural presentation abilities
- Organized, proactive approach with consistent customer follow-through
- Technology confidence supporting non-technical users
Apply agricultural experience, customer training, and technology skills to expand conversational AI adoption at Brilliant Harvest.