Lead front office operations at Fairmont Royal York in Toronto, using guest service expertise and leadership across a large hotel.

This Front Office Manager role oversees daily front desk operations and supports Front Desk, Guest Services, and Royal Service teams. You will coach colleagues, coordinate with rooms division departments, and work toward becoming a future Front Office Director. Success requires Opera, Microsoft Office, scheduling, and guest issue resolution experience.

Key Responsibilities:

- Oversee Front Office operations while serving as manager on duty
- Coach, direct, and supervise Front Desk and Guest Services colleagues
- Coordinate Groups and Conventions from pre-convention through post-convention




- Resolve guest issues promptly and communicate follow-up effectively
- Liaise with Housekeeping, Reservations, Sales, and Conference Services

Requirements:

- Minimum two years of Front Office supervisory experience
- Experience in a mid-sized to large hotel
- Knowledge of Micros Fidelio Opera and Microsoft Office
- Solid guest service, organization, and leadership abilities
- Availability for evenings, weekends, holidays, and overnight shifts

Bring Front Office leadership, Opera knowledge, and guest service expertise to Fairmont Royal York's Toronto operations.

📌 Fairmont Front Office Manager Toronto
🏢 Fairmont Hotels and Resorts
📍 Toronto