Coordinate industrial equipment service with strong scheduling and client communication skills at Sansom Equipment in a full time position.
The Service Writer serves as a primary client contact for service inquiries, updates, and resolutions. This role coordinates technician appointments, supports dispatch, and works with parts, sales, and service teams. Accurate records and administrative support help maintain efficient service operations.
Key Responsibilities:
- Coordinate client service requests and technician appointments
- Communicate service updates and resolutions with clients
- Support technician dispatch with job information and resources
- Coordinate parts availability and order supplies
- Maintain service records and generate performance reports
Requirements:
- High school diploma or equivalent required
- Customer service, dispatching, or related experience preferred
- Strong communication and interpersonal skills
- Microsoft Office and scheduling software proficiency
- Organizational, time management, and problem-solving abilities
Use scheduling, documentation, and communication skills to support industrial equipment service delivery at Sansom Equipment.