Use French and English communication skills as a hybrid First Party Collections Agent supporting account reconciliation in Quebec or Etobicoke. Help customers resolve delinquent accounts through transparent conversations.

Credit Risk Management Canada Ltd. seeks a Debt Recovery Account Manager for permanent, full-time employment. You will reconcile accounts under 60 days delinquent as first party collections. The work involves customer communication, account documentation, payment arrangements, and collection targets.

Key Responsibilities:

- Communicate with customers through email and phone calls
- Send and receive documents to update accounts
- Find solutions and arrange customer payments
- Meet weekly call and collection targets
- Complete skip tracing tasks when needed

Requirements:

- Bilingual French and English communication ability
- High-level communication skills
- Ability to multitask across account activities
- Knowledge of Microsoft Suite and softphone applications
- Knowledge of different customer relationship management systems

Bring bilingual communication, payment arrangement, and account reconciliation skills to Credit Risk Management Canada Ltd. in this hybrid collections position.

📌 Bilingual First Party Collections Agent (Quebec City)
🏢 ESC Corporate Services
📍 Quebec City