Serve EPCOR customers through billing support, sales, and active listening in the Energy Services Customer Care Centre. This is full time, permanent work.
As a Service Consultant, you will support regulated and competitive customers with billing, payments, utility requests, and online accounts. You will use CRM systems, Microsoft Office, and problem-solving skills while promoting EPCOR services, including Encor by EPCOR energy plans. The role also supports retention and first-call resolution.
Key Responsibilities:
- Answer customer questions by phone or in writing
- Assist with billing, payments, accounts, and utility requests
- Enroll customers in the CRM system
- Recommend suitable EPCOR products and services
- Direct escalations and identify process improvements
Requirements:
- High school diploma and legal entitlement to work in Canada
- Two-plus years of recent customer service, sales, or call centre experience
- Strong keyboarding, multitasking, and computer skills
- Microsoft Office experience; SAP or SharePoint knowledge valued
- Fluent English communication and problem-solving ability
Bring customer service, communication, and problem-solving strengths to EPCOR's Service Consultant team supporting customers across Alberta.