Customer service and problem-solving define this TD contact centre role in Markham, Ontario, supporting customers through personalized banking assistance.

As a Contact Centre Representative II, you will handle account inquiries and recommend TD products or services when appropriate. You will deliver trusted advice while meeting customer experience, quality, compliance, and productivity goals. Ongoing training and coaching support continued development.

Key Responsibilities:

- Assist inbound customers with account inquiries and concerns
- Resolve issues at the first point of contact
- Recommend relevant TD products, services, and solutions
- Meet customer experience, advice, quality, and productivity objectives
- Participate in ongoing training and coaching

Requirements:

- High School Diploma or equivalent
- Exceptional listening skills and curiosity about customer needs
- Ability to navigate multiple systems and screens accurately
- Digital literacy across smartphones, tablets, laptops, and headsets
- Integrity when managing sensitive customer information

Bring empathy, digital literacy, and banking service skills to TD's customer-focused contact centre in Markham.

📌 TD Customer Service Contact Centre Representative (Markham)
🏢 TD Bank Group
📍 Markham