Lead agile service delivery as an Agile Service Delivery Manager in a hybrid role. Drive technology projects, enhance team performance, and ensure exceptional customer experiences. The Agile Service Delivery Manager is pivotal in managing high-impact projects and aligning them with business goals. With over seven years of experience, your analytical leadership will facilitate agile practices across cross-functional teams and streamline service delivery processes. You'll coordinate incident management, prioritize backlogs, and deliver comprehensive performance reports while fostering a culture of continuous improvement.
Key Responsibilities
• Lead end-to-end service delivery across agile teams
• Oversee incident and change management processes
• Facilitate agile ceremonies and coach teams
• Develop performance reports for stakeholders
• Manage project risks and dependencies
Requirements:
• 7+ years in IT service delivery and project management
• 3+ years in an agile setting
• Proficient in Jira, Confluence, and ServiceNow
• Strong leadership and communication skills
• Bachelor's degree in related field Elevate service delivery and project management by leveraging your agile expertise to enhance customer satisfaction.
📌 Agile Service Delivery Manager Hybrid (Montreal)
🏢 Compunnel
📍 Montreal
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