Student Service Representative - Student Accounts , Office of Student Awards, Fees & myLaurentian Hub

Position No.: JOBPOST-2026-001376

Salary: $33.88 - $38.80 per hour

Competition ends: Thursday, November 5th at 4:30 pm

Full-Time AppointmentTHIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.

Responsibilities

Vacancy Status: Existing position

Reporting to the Manager ,Office of Student Awards, Fees & myLaurentian Hub, the Student Service Representative - Student Accounts will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.

Responsible for inquiries

- Ensures the delivery of exceptional customer service;
- Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, web chat and social media channels;
- Works independently to resolve incoming requests, inquiries and issues and to provide services;

Responsible for Payment

- Balances a daily batch and cash float according to set guidelines and procedures;
- Processes payments (including payments with cash, credit card, debit card, cheque, etc.);
- Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries.
- Issue refunds, add administrative charges to accounts and other related tasks associated with student accounts as directed.
- Respond to enquiries and assist students, faculty, and the general public with fees, OSAP, out-of-province financial aid, bursaries, awards, and scholarships. Via face-to-face interactions, phone, email, mail, web chat and social media channels;




- Responsible for documenting all processes and procedures related to the role;
- Other duties related to the position including training other staff.

Qualifications

- Undergraduate degree or three(3)-year college diploma in a related field
- One(1) to three(3) years of related experience;
- Minimum two(2) years of experience using database software;
- Excellent, practiced and proven communication skills;
- Excellent, practiced and proven professionalism;
- Strong interpersonal and listening skills;
- Possess a friendly, cheerful and pleasant disposition;
- An exceptional team worker and pleasant colleague;
- Ability to effectively manage large numbers of contacts from various sources, including calls, emails, portal Inquiries and in-person visits;
- Ability to quickly learn, maintain, use and understand large amounts of information;
- Proven problem-solving skills and resourcefulness;
- Be a self-starter;
- Proven multi-tasking and time management skills;
- Proven and demonstrated commitment to the customer experience;
- Proven and demonstrated commitment to assisting students;
- Demonstrated and practiced exceptional service delivery skills;
- Ability to quickly learn specialized computer applications;
- Strong ability to stay focused in a quick-paced work environment;
- Experience accepting money transactions;
- Flexible schedule with the ability to work on evenings and weekends;
- Experience delivering services related to OSAP and other university administrative services;
- Experience with a CRM system is an asset;
- Ability to work fluently (verbal and written) in both official languages, French and English, is required.

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

At Laurentian Universit

📌 Student Service Representative (Sudbury District)
🏢 Laurentian University
📍 Sudbury District