Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a solid sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest Experience Manager leads the Concierge team, VIP Team & Suite Experience programs while partnering closely with all operational departments to orchestrate exceptional, Forbes and LQA-inspired guest experiences. Serve as the resort's ambassador for luxury hospitality, ensuring exceptional service throughout the guest journey. Lead service recovery, ensuring timely resolution and strengthened guest loyalty. Champion the resort's culture of Service Excellence by participating in regular Service Excellence Meetings focused on continuous improvement, luxury service delivery, emotional intelligence, and memorable guest experiences. Lead daily arrival planning for VIPs, Suite guests, repeat guests, and special occasions, ensuring seamless coordination of preferences, amenities, and personalized experiences. Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement. Curate bespoke itineraries, premium local experiences, and memorable activities that reflect the luxury positioning of Fairmont Château Lake Louise.



Maintain a visible presence throughout the resort, engaging guests and supporting operational excellence. Ensure all guest experiences align with Fairmont Brand Standards, Forbes Travel Guide, and LQA expectations. Foster a culture of accountability, emotional intelligence, and service excellence. Lead ongoing coaching, performance development, and succession planning. Minimum five years of leadership experience in Guest Experience, Concierge, Front Office, or luxury hotel operations, including management experience in a luxury resort. Proven expertise in luxury hospitality, VIP management, personalized service, and service recovery. Strong knowledge of Forbes Travel Guide, LQA, TrustYou, and guest satisfaction metrics. Demonstrated leadership, financial acumen, and operational management skills. Proficiency with Opera Cloud (or equivalent PMS), Microsoft Office, and guest experience technology. Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affinity (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program
- Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Visa Requirements The hotel is unable to assist candidates in obtaining Canadian work authorization. Our Commitment to Diversity & Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity.

📌 Guest Relation Officers of Hotel (Claresholm)
🏢 Novotel & ibis Balikpapan
📍 Claresholm