Manager, Talent Attraction & Recruitment Innovation – Contact Centre

Job Category : Talent Acquisition Requisition Number : MANAG003885 Posted : October 26, 2026 Full-Time Hybrid Locations

Showing 1 location

About Us

NQX is Canada’s trusted customer contact centre partner for some of the country’s most iconic brands. We deliver exceptional customer experiences through a combination of human expertise, technology, and operational excellence. We help organizations rethink customer experience in an AI-powered world by designing, transforming, and operating next-generation contact centres. The Opportunity

We’re not looking for someone to simply run the recruitment playbook. We’re looking for someone who wants to rewrite it. Someone curious enough to challenge how things are done, hands-on enough to make change happen, and driven enough to turn new ideas into measurable results. We are looking for a

Manager, Talent Attraction & Recruitment Innovation – Contact Centre

to rethink and modernize how we attract, identify, and recruit contact centre talent. This is a

hands-on role

for someone who can develop the strategy and personally execute it, from understanding the talent market and creating targeted attraction campaigns to sourcing, screening, interviewing, and selecting candidates. Combining strategy, creativity, technology, AI, and data, this role will support NQX’s growth while helping build a modern, high-performing, and fully self-sufficient Talent Acquisition function within our Human Resources team. More than a traditional recruitment role, this is an opportunity for someone who enjoys doing the work, experimenting with new approaches, engaging directly with candidates,



and using technology and data to make better recruitment decisions. The Manager will personally contribute throughout the recruitment lifecycle while developing highly targeted approaches tailored to NQX’s evolving hiring needs. The mandate is built around four pillars: developing highly targeted recruitment strategies, attracting and engaging the right talent, recruiting and selecting candidates, and leveraging AI and emerging technologies to improve recruitment and selection. 1. Develop Highly Targeted Recruitment Strategies

Translate NQX’s hiring needs into targeted recruitment strategies by market, region, role type, and candidate segment. Analyze talent pools, candidate behaviours, labour-market trends, competitive hiring activity, and the performance of different recruitment sources. Define precise candidate profiles and identify the channels, messages, and approaches most likely to reach them. Develop tailored strategies for specialized, targeted, and time-sensitive recruitment needs. Continuously refine recruitment strategies based on candidate quality, conversion rates, hiring outcomes, and evolving business requirements. 2. Attract and Engage the Right Talent

Design and execute targeted campaigns that generate qualified candidates for specific hiring needs. Develop compelling concepts, messaging, content, and candidate experiences tailored to different talent segments.



Manage job boards, recruitment platforms, social media, digital advertising, paid campaigns, referral programs, and other relevant attraction channels. Proactively source and engage potential candidates through the channels and communities most relevant to each hiring requirement. Measure channel and campaign performance and continuously optimize how NQX invests to attract and convert talent. 3. Recruit and Select Candidates

Personally source, screen, assess, and interview candidates, particularly for priority, specialized, or targeted recruitment needs. Evaluate candidates against clearly defined role requirements, competencies, behavioural criteria, and success profiles. Use AI and recruitment technologies to support sourcing, screening, matching, and candidate assessment, with appropriate human judgment and oversight throughout the selection process. Partner directly with hiring leaders to understand their requirements, calibrate candidate profiles, and continuously improve the quality of candidates presented. Deliver an efficient, engaging, and respectful candidate experience from initial contact through selection and handoff. 4. Leverage AI and Technology to Recruit Better

Use AI and emerging technologies to identify and reach candidates who best match specific hiring needs. Apply AI-enabled tools to support candidate sourcing, screening, matching, and assessment, with appropriate human judgment and oversight throughout the selection process. Explore new technologies that can improve the quality, speed, and precision of recruitment and candidate selection. Experiment with current digital tools and approaches, mea

📌 Manager, Talent Attraction (Laval)
🏢 NQX
📍 Laval