Worker Type: Permanent Position Overview: At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices. Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning. You will be working on the customer site in Elkford on a 7x7 continuous shift schedule. Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities. Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies. Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services. Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes. Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns. Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability. Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement. Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams.



Foster strong communication and collaboration across departments to deliver exceptional customer technical support. Technical Knowledge: Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.

Experience:
Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience. Minimum 5 years of mining, heavy equipment, or related industry experience. Previous experience in a customer-facing technical support, service, or maintenance role. Strong organizational, planning, and time-management abilities. Ability to build credibility and trust with customers and internal stakeholders. Strong attention to detail and commitment to quality. Adaptable, flexible, and committed to continuous learning and qualified growth. Valid class 5 drivers license with a successful drivers abstract. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. Finning is the world's largest Caterpillar dealer delivering unrivaled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people worldwide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

📌 Remote Customer Service Brand Agent (Elkford)
🏢 Finning International
📍 Elkford