Lead 311 transformation projects with business process improvement and stakeholder leadership at the City of Toronto, using a hybrid work model. The Project Manager 311 leads capital projects within Customer Experience, Business Transformation & Sustainment. This full-time, temporary assignment manages CRM, telephony, integration, and organizational change initiatives. The position develops business cases, recommendations, and progress reports supporting service delivery and accountability.

Key Responsibilities

Plan and execute multiple municipal capital projects Manage 311 State of Positive Repair initiatives Coordinate governance, budgets, timelines, and deliverables Lead cross-divisional teams and stakeholder consultations Develop process improvements, business cases, and action plans





Requirements:

Post-secondary education in transformation, change, or business management Extensive enterprise transformation project leadership experience Experience leading process re-engineering and redesign initiatives Experience managing complex multi-stakeholder projects and executive reporting Proficiency with Microsoft Power Suite, SharePoint, Power BI, and Tableau Apply project leadership, process improvement, and stakeholder management expertise to strengthen Toronto’s 311 service transformation initiatives.

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📌 Project Manager 311 Transformation (Toronto)
🏢 City of Toronto
📍 Toronto