Lead customer analytics, data, and artificial intelligence for Pet Valu in Markham, Ontario, with a full time hybrid work model. As Senior Director, Customer Intelligence, Data & AI, you will define enterprise strategy across customer analytics, business intelligence, data science, and measurement. You will translate customer behavior and value insights into growth strategies while guiding loyalty, CRM, digital, and MarTech capabilities.

Key Responsibilities

Define multi-year Customer Intelligence strategy aligned with corporate growth objectives Establish customer measurement frameworks and enterprise key performance indicators Lead segmentation, lifetime value, retention, and behavioral analytics Develop predictive models, AI roadmaps,



and personalization capabilities Build the Customer Intelligence Centre of Excellence

Requirements:

Bachelor's degree in a related discipline 10+ years in data, analytics, or customer insights 7+ years leading analytics or customer intelligence teams Experience influencing executive strategy through customer insights Expert knowledge of data integration, governance, APIs, and architecture Shape Pet Valu’s customer intelligence agenda through analytics, AI, data governance, and executive decision support.

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📌 Senior Director Customer Intelligence AI (Markham)
🏢 Pet Valu
📍 Markham