Who we are TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

What you will be doing:

Oversee all aspects of the employee lifecycle, including hiring, training, performance management, learning & development, and departures

Conduct performance evaluations, coaching, and development plans for direct reports

Develop a culture of accountability and continuous improvement. Inspire followership

Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment

Lead regular safety meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices

Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements

Direct field labor forces and support personnel (internal and external)



to meet or exceed customer expectations in scheduling and repair delivery.

Manage departmental budgets, costs, and profitability with effective & efficient allocation of resources

Build and maintain strong relationships with key stakeholders. Strive to exceed expectations through proactive communication and collaboration

Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction

Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success

Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support

Maintain up-to-date knowledge of federal, provincial, and local elevator industry code requirements

Prepare reports, as required

Other duties as assigned

What do you bring:

Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field

Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team.



Ability to develop & grow team capabilities to deliver excellent service

Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally

Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to service and repair, new construction, and modernization projects

Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills

Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment

Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting

Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to recent processes & systems

Knowledge of elevator codes, safety regulations, and industry best practices, including CSA B44 and applicable Safety Codes Act requirements (Ottawa Safety Codes Council)

Experience working in a unionized environment and managing to a collective agreement

Valid driver’s license and ability to travel within Ottawa and the surrounding region on operational needs

What we offer

Compensation range: $145,000 to $195,000

This role offers a car allowance or company vehicle and fuel card

Company pension

Dental care

Disability insurance

📌 Operations Manager (Quebec)
🏢 TK Elevator
📍 Quebec