Lead enterprise technical solutions at Gorgias through AI agents, complex integrations, and hands-on customer delivery. This distributed team works across global regions. As Head of Technical Solutions, you will lead pre-sales Solutions Engineers and Forward Deployed Engineers. You will own enterprise technical execution from discovery through production, combining technical leadership with commercial operations. The role covers enterprise deals, deployments, qualified services, and scalable delivery.

Key Responsibilities

Lead, hire, and coach distributed technical solutions teams Own technical wins across Enterprise and Named deals Build prototypes, review architectures,



and debug deployments Productize AI Agent deployment offers and integrations Own professional services pricing, utilization, and gross margin

Requirements:

10+ years in solutions engineering or technical consulting 5+ years leading customer-facing technical teams Experience winning complex six and seven figure deals Production experience shipping LLM-powered agents or workflows Proficiency with Python, JavaScript, TypeScript, REST APIs, webhooks, and SQL Shape Gorgias enterprise delivery by combining AI engineering, technical leadership, commercial judgment, and scalable services operations.

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📌 Head of Enterprise Solutions Engineering (Toronto)
🏢 Gorgias
📍 Toronto