Shape patient experience strategy at MIC Medical Imaging through strong leadership, stakeholder engagement, and service improvement across healthcare journeys. This senior leadership role brings together patient access, call centre services, referrer engagement, marketing, communications, and brand management. You will represent patients and referrers at the leadership table. Your work will help make MIC easy to access, easy to work with, and responsive to communities served.

Key Responsibilities

Set and deliver patient and referrer experience strategy Lead patient access, referral intake, and appointment booking Strengthen physician, clinic, and healthcare partner relationships Guide marketing, communications, digital presence,



and brand stewardship Use feedback and data to drive measurable improvements

Requirements:

Post-secondary degree in business, healthcare, communications, marketing, or related field Progressive leadership experience in healthcare or related environments Success leading teams and complex cross-functional initiatives Robust communication and stakeholder-management capabilities Ability to translate insight into sustainable service improvements Lead connected patient experiences at MIC Medical Imaging through strategy, communication, relationship-building, and measurable improvement.

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📌 Director of Patient Experience Strategy (Edmonton)
🏢 MIC Medical Imaging
📍 Edmonton