Lead customer support and parts fulfilment operations from Greater Sudbury, using people leadership and process improvement across Canada. This full time permanent role oversees service delivery. The Customer Services Manager leads a Canadian customer support function within mining equipment, heavy equipment, or industrial services. Responsibilities span order management, parts operations, supply chain coordination, and performance improvement. The position suits an experienced leader with technically complex aftermarket or customer service management experience.

Key Responsibilities

Lead, coach, and develop the customer support team Oversee Canadian customer service and parts fulfilment Manage escalations involving shortages and equipment downtime Improve order accuracy, delivery,



response times, and satisfaction Coordinate supply chain, logistics, warehousing, and planning

Requirements:

Minimum five years in customer service or related operations Approximately three to five years managing teams Experience managing parts orders, quotations, and backorders Strong communication, problem-solving, and stakeholder management skills Experience using ERP, CRM, and reporting systems Bring customer service leadership, parts expertise, and operational improvement experience to this Canadian mining equipment function.

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📌 Customer Service Parts Manager (Greater Sudbury)
🏢 CSG Talent
📍 Greater Sudbury