Shape North American vehicle support at Pulse Vehicles through technical leadership, warranty administration and disciplined cross-border service processes. The Senior Manager will build a unified organization serving customers, dealers, service locations, field technicians and internal partners. This position supports multiple brands, including Demers Ambulances, Crestline Coach, Braun Custom Ambulances and Medix Specialty Vehicles. You will improve response, escalation and vehicle-down resolution while connecting field feedback with Engineering, Quality, Manufacturing, Procurement and Finance. The position may be based at any Pulse Vehicles location in Canada or the United States. It is primarily office-based, with hybrid work considered based on business needs. Travel may reach 50%.

Key Responsibilities

Establish service levels for urgent vehicle-down and safety-related issues Define escalation paths for routine,



complex and safety-critical product issues Track warranty costs, claim cycles, recovery and repeat failures Convert warranty insights into corrective actions with cross-functional partners Standardize case categories, failure codes and performance dashboards

Requirements:

Seven or more years supporting commercial vehicles, equipment or technical functions Five or more years leading multi-site, multi-brand or international teams Solid analytical skills using KPIs, failure data and warranty trends Experience with ERP, CRM, service-management and reporting platforms English required, French strongly preferred, valid driver’s licence required Bring cross-border leadership, warranty insight and technical judgment to improve uptime and customer confidence at Pulse Vehicles.

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📌 North American Vehicle Support Manager (Saskatoon)
🏢 Crestline Coach
📍 Saskatoon