We are a non-partisan company that helps political campaigns, advocacy organizations, unions, government representatives, nonprofits, and other mission-driven organizations connect with their audiences through texting, and engagement tools. We are a non-partisan company that helps political campaigns, advocacy organizations, unions, government representatives, nonprofits, and other mission-driven organizations connect with their audiences through texting, and engagement tools. We're a growing tech company where individual contributions can have an outsized impact. We value people who take ownership, bring ideas, move with purpose, and are excited to help build what comes next. As a result of that growth, we are aggressively adding business lines that deliver unique value for our core markets. js and Supabase app where we build the things the core platform doesn't cover: special integrations for customers, and internal tooling that keeps our own systems talking to each other. Most of what you build, you'll scope and ship yourself. Beyond the team, you'll work with almost everyone: customer success and customers most days, sales when a deal needs something built, marketing when they need a demo, and product or engineering whenever a problem turns out to belong to the core platform. Intake : Sit with customers to figure out what they actually need. Most requirements come out of conversations with customers and our team members. You'll run those calls and turn what you hear into software that solves their problem. When a customer problem comes in, the first question is whether it needs custom work at all, or whether the platform already has a workaround they can live with, and what happens if we do nothing. If part of it depends on changes to the core platform, or you believe all customers ought to have it, you write up what product needs to know and hand it off. io, Solutions Engineering is often phase 0 of the product pipeline. Your solution to one customer's problem may become the blueprint for a platform feature that solves problems for all customers.



Advise : Help people build on top of Prompt.io. Vendors, technical customers, and partners are writing wrappers around our platform. You'll be their technical contact: showing them the MCP server and getting them to use it, and when they'd rather go straight to the API, acting as the person who knows it best and can tell them how to do what they want. migrate it. If a support team member wrote an ad hoc, yet extremely useful python script that only they know how to use, you should port it over to the solutions environment, so the whole support team can use it. If the product team de-scoped a feature you think could live in solutions, build it yourself No international applicants please. ~ js, TypeScript, and Postgres, and you've worked with git on a team: branches, pull requests, reviews, a release schedule. ~Supabase experience helps. ~ and can manage many agents simultaneously, steering them towards quality outputs, with outstanding taste. ~ You're careful with other people's data and credentials. Much of what passes through this role is sensitive: contact lists, customer API keys, access to customer infrastructure. ~ You're comfortable on calls with customers and their vendors, and ready for a technical conversation. ~ Background in messaging, telephony, or CRM tooling is a plus, and so is any exposure to government, political, union, or nonprofit organizations, which make up most of our customer base. HOW YOU WORK Remote-first. We expect you to ship at least a couple small solutions your first month, and new solutions just about every week after that. Prompt.io Inc. offers a wide range of benefits, including a 401(k) match, health benefits for you and your family, unlimited flexible time off, annual team gatherings, professional development opportunities, and more. We are committed to providing an inclusive workplace and do not discriminate against qualified applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

📌 Remote : Senior Solution Engineer (Winnipeg)
🏢 Prompt.io
📍 Winnipeg