Location - This role is in-person. Work primarily takes place at North Campus Edmonton.

Reporting to the Lead, Clinical Finance Services, the Insurance and Finance Clerk is responsible for providing accurate, timely, and proactive service to the finance department at the Mike Petryk School of Dentistry. Duties include day-to-day financial transaction processing, reporting, file maintenance, and managing clinical accounts receivable, including entering incoming insurance payments, contacting appropriate parties to collect outstanding balances as well as providing financial/insurance support as needed.

Responsibilities

- Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.
- Processes cheque, debit, and credit card payments and completes daily deposits
- Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
- Processes CDAnet and paper claim submissions
- Enters adjustments for no cost treatment
- Contacts patients and insurance companies to ensure prompt payments of aged balance when required
- Answers inquiries from both patients and insurance companies regarding dental treatment
- Provides financial/insurance support to the Clinical Admin Clerks and patients
- Coordinates and receives documents and enters transaction notes(explanation of advantages, pre-authorizations, correspondence, etc.), and files/scans into patients’ electronic charts in axiUm database as per protocol
- Ensures proper allocation of payments is entered into axiUm and Viewpoint in conjunction with the appropriate treatment and funding source
- Ensures account receivables are up to date; sending statements, contacting patients for payments, following up with insurance companies for outstanding balances owed
- Set up of Insurance companies: in axiUm, with EFT documentation, CDAnet submission, and log in
- Provides backup for Clinical Admin Clerks as required

Qualifications

- Post-secondary certificate in a related field required
- 1-2 years of Dental office experience required
- Experience using an electronic health record software is required
- Experience with Point of Sale (POS) devices,



processing payments and completing deposits
- Ability to critically analyze all aspects of the patient record and identify any required changes

Application Instructions Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.





We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

📌 Insurance and Finance Clerk (Edmonton)
🏢 University of Alberta
📍 Edmonton