Design AI-enabled mortgage workflows in Toronto as a full time UX Designer using research, prototyping, and usability testing. Make complex work clearer for users. First National seeks a UX Designer, Application Development, with five-plus years of progressive experience. You will combine user research, service design, interaction design, and evidence-based iteration for complex digital products. The position supports employees and partners using AI-enabled mortgage workflows with confidence.

Key Responsibilities

Conduct interviews, observation, surveys, and usability testing with workflow users Map journeys, service blueprints, handoffs, pain points, and exception paths Create flows, wireframes, prototypes, and production-ready interaction specifications Design understandable AI outputs, review paths, overrides,



and error recovery Measure usability, adoption, comprehension, trust, and satisfaction outcomes

Requirements:

Five-plus years delivering complex digital products through production Portfolio showing research, workflow design, prototyping, and usability testing Advanced Figma or comparable design and prototyping proficiency Knowledge of information architecture, design systems, and engineering documentation Bachelor’s degree or equivalent practical experience in a related discipline Bring AI experience design, mortgage workflow research, and interaction design expertise to First National’s Toronto product squad.

#J-18808-Ljbffr

📌 AI Mortgage UX Designer (Toronto)
🏢 First National Financial
📍 Toronto