Optimize merchant operations with Uber through performance insights, operational expertise, and relationship management across the delivery platform. Support partners with data-backed recommendations. As a Customer Success Manager on Uber’s GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, drive product adoption, and advise merchant partners. The work combines operations, data, account collaboration, and retention planning.
and fulfillment speed metrics Monitor dashboards and prepare quarterly business review insights Drive product adoption and support feature utilization pilots Identify at-risk storefronts and develop retention plans
Requirements:
At least four years of full time experience Experience in B2B operations, sales, or customer success Bachelor’s degree Proficiency in SQL and performance data interpretation preferred Excellent communication, negotiation, and organizational skills preferred Bring operational optimization, SQL analysis, and merchant relationship management to Uber’s global delivery partnerships team.