Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services# Get ahead, where your talent belongs## Director, IT Service Delivery, Talent and Culture, Treasury and Banking ServicesApply:

Quebec, Quebec:

Montreal, Quebec:

Full time:

Posted Today:

End Date: November 11, 2026 (14 days left to apply):

JR10027701## Job DescriptionDirector, IT Service Delivery, Talent and Culture, Treasury and Banking Services

Build the future with usAre you passionate about technological transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future?

As a Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services, you will play a key role in delivering technology solutions that meet business needs, as well as managing the lifecycle of the information assets within your areas of responsibility.

You will ensure the quality and continuity of IT services while leading delivery teams, managers and architecture advisors. Working closely with business partners, you will contribute to the evolution of technology services and demonstrate active leadership in the responsible adoption of artificial intelligence.

This position is an excellent chance to showcase your leadership, management skills and ability to engage teams in an environment focused on collaboration, innovation and continuous improvement.

What you will accomplish with usAs a Director, IT Service Delivery, you will be at the heart of our mission. Here are your main responsibilities:

* Act as the primary point of contact for all IT services provided to the Talent and Culture, Treasury and Banking Services sectors.* Advise internal partners on the selection,



acquisition and integration of technology solutions, including software packages, shared and reusable services, and cloud solutions.* Lead the delivery of IT services and solutions based on business needs and the objectives of the Information Technology Vice-Presidency, while meeting quality standards, timelines and budgets.* Oversee the delivery performance of the solutions under your responsibility, particularly with respect to security, vendor management, financial data, project health, production environments and compliance.* Ensure the availability and optimal management of the financial, material and human resources required to deliver the backlog.* Ensure compliance with the organization’s processes, norms and standards related to project management, design, development, procurement, configuration, testing and compliance.* Ensure effective management of the needs, applications, information, data, infrastructure and services within your areas of responsibility.* Maintain ongoing and proactive communication with managers in the business areas involved in projects, solution evolution and IT service continuity.* Plan and manage the financial, material and human resources of your department and report results to senior management.* Ensure sound human resources management, promote professional development and create conditions that foster employee engagement,



career growth and the retention of specialized talent.* Demonstrate active leadership in the adoption of artificial intelligence to increase business value, expand team capacity and accelerate responsible, secure and measurable IT delivery.* Maximize the responsible use of artificial intelligence throughout the IT delivery lifecycle, including planning, analysis, design, development, testing, documentation, support and operations.* Develop AI skills and practices within teams, implement continuous learning mechanisms and lead by example in the everyday use of tools such as Microsoft Copilot.* Collaborate closely with other business areas, internal partners and service owners within the Information Technology Vice-Presidency to ensure the alignment of applications and technology environments.

What could accelerate your success in this roleWe are looking for someone who:

* Holds a bachelor’s degree in computer science or another relevant discipline at an equivalent level.* Has at least 10 years of relevant and extensive experience in information technology.* Has significant experience managing multiple project teams, managing projects and leading managers.* Stands out for their leadership, intellectual curiosity, ability to learn and ability to engage teams through change.* Demonstrates excellent communication, work organization and business partner relationship management skills.* Has expertise in preparing and presenting business cases for IT projects, as well as strategically planning technology directions based on business processes.* Understands the software development lifecycle as well as DevOps, Agile and Lean approaches.* Has demonstrated experience leading and delivering tangible

📌 Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services (Quebec City)
🏢 iA Financial Group
📍 Quebec City