The Virgin Trial – Alberta Theatre Projects

The Virgin Trial Alberta Theatre Projects

Directed by : Glynis Leyshon Written by : Kate Hennig Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein Set Design : Scott Reid. Lighting Design : David Fraser Costume Design : Heather Moore Photo : Benjamin Laird Photo Credits Job (Calgary): Festival Patron Services Manager – One Yellow Rabbit

Job (Calgary): Festival Patron Services Manager – One Yellow Rabbit

One Yellow Rabbit

is seeking an enthusiastic and experienced team player to fill the contract position of Patron Services Manager for their 36th Annual High Performance Rodeo, Calgary’s International Festival of the Arts. A key member of the High Performance Rodeo team, and reporting to the Producer, the Patron Services Manager oversees the festival’s Box Office and Front of House operations; to provide exceptional customer experience. With responsibilities before, during and after the festival, the Patron Services Manager leads a team of approximately 20 Front of House and Box Office staff, including an Assistant Box Office Manager during the Festival and works closely with our volunteers. Contract Fee:

$18,000 (approximate, and will be based on the actual start date if different from below) Contract dates: Part time (0.5 FTE) starting ideally Sept. 13, 2021. Full time (1.0 FTE) starting October 25, 2021. Contract ends February 18, 2022. NOTE:

This position will be filled when an appropriate candidate is found, and the start date is flexible. Anticipated Hours: This contract position is based on a Full Time Equivalency (FTE) of 44 hours per week with some extended hours required during the festival dates in 2022.



It is an expectation of all applicants that they be available for full-time festival hours, including evenings and weekends. Key Accountabilities: Support and assume responsibility for ticket builds and Tessitura operations. Contribute to the staffing and operations plan for all patron services deliverables including but not limited to volunteer schedule, FOH and venue security plan, health and safety measures and digital ticketing systems. Manage daily operations of the Festival Box Office, venue box offices and Front of House for all High Performance Rodeo venues. Work closely with fellow festival team members to ensure the best available standards of hospitality, access, and inclusiveness for audiences at the festival. Provide front-line customer service including ticket sales in person and over the phone, responding to patron queries, troubleshooting and resolving escalated patron complaints when needed. Scheduling & Supervision of casual box office staff for all High Performance Rodeo, including training as needed. Coordinate HPR satellite box office locations at venues across downtown Calgary, multitasking and troubleshooting multiple venues at the same time. Coordinate & distribute Box Office kits for satellite venues in coordination with Marketing and Production Team. Establish and build a group sales clientele, including sourcing, contacting, arranging and maintaining all aspects of group sales. Attend HPR team meetings, and contribute to pre-festival planning.



Prepare and distribute weekly ticket sales reports for HPR Team. Prepare final sales reports for HPR. Work with OYR’s Business Manager to manage cash floats for all HPR venues. Attend monthly Tessitura User Group meetings. Liaise with Arts Commons Box Office. Manage invitation lists for openings and receptions. In coordination with the festival team, coordinate Artist Pass distribution. Other box office, front of house and administrative duties as required. We are seeking a candidate who has: Experience as a supervisor and/or hiring manager leading a team of staff and volunteers. A background in ticket sales and use of Tessitura Network ticketing software to sell tickets, create reports, and manage patron databases. A passion for building community; supporting an inclusive setting for all festival patrons, artists, staff, and volunteers. A strong background in performing arts, festivals, and/or live events. Those with relevant experience from other fields are encouraged to apply. A proven background in managing Front of House operations. A valid driver’s license will be considered an asset, as the ability to drive a rental vehicle and/or access to a vehicle for use during the festival. The High Performance Rodeo is committed to employment equity and diversity, and encourage applications from all interested individuals. We invite, but do not require members of equity-seeking groups to self-identify. We can provide training in certain aspects of the position, and want to support the right candidate to be successful in this contract role. It is an expectation of employment with One Yellow Rabbit that all employees are fully vaccinated for Covid-19 and can show proof of vaccinat

📌 Job (Calgary): Festival Patron Services Manager – One Yellow Rabbit
🏢 Theatre Alberta
📍 Calgary