Celebrating 54 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally.

Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON.

A career with us offers:

- A fun, fast paced culture
- Competitive wages and perks
- On-going industry training programs and professional development opportunities
- A professional, cooperative and progressive work environment
- An empowering atmosphere where people are inspired to do great work
- The chance to work with some of the best in the business!

Position Summary

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

- Provide excellent customer service and support to external customers and internal teams.
- Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
- Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
- Support the sales team by coordinating in-field support when needed.
- Answer dealership questions about products, contracts, and sales transactions.
- Help resolve system and transaction issues,



escalating more complex matters to the appropriate team.
- Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
- Maintain a solid understanding of Sym-Tech products and services.
- Meet monthly performance and quality targets for calls, emails, and case management.
- Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
- Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
- Assist with additional tasks and projects as required by Management.
- Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

- 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
- Fluency in both French and English, with strong written and verbal communication skills.
- Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
- Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
- Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
- Ability to remain calm, professional, and helpful when handling challenging customer situations.
- Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
- Ability to identify customer needs, follow through on commitments, and provide timely updates.
- Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced workplace.
- Ability to adapt to changing priorities and business needs.
- Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
- A collaborative and resourceful team player who works well with others.

Position Type: Replacement

📌 Bilingual Customer Experience Specialist (Ontario)
🏢 Sym-Tech Dealer Services
📍 Ontario