Job Summary:

The Senior Business Analyst partners with multiple ministry stakeholders and program areas to assess current training practices and facilitate the transition to a new training and operating model. This role combines advanced business analysis, facilitation, training development, communications, and change management to transform diverse stakeholder input into actionable strategies and deliverables. Success is measured by effective stakeholder engagement, clear documentation, sustained adoption, and the ability of teams to operate efficiently under the new model.

Responsibilities:

- Engage and build trusted relationships with ministry partners, subject-matter experts, project teams, and end users.
- Plan and facilitate workshops, discovery sessions, interviews, and working groups to gather information and build consensus.
- Document and analyze current-state training practices, workflows, roles, pain points, and business requirements.
- Assess impacts, risks, dependencies, and readiness for change across stakeholder groups.
- Synthesize information into clear findings, practical options, and actionable recommendations for leadership.
- Define future-state training processes and develop transition plans, implementation roadmaps, and change-adoption strategies.
- Create and maintain high-quality training materials, user guides, process maps, job aids, and standard operating procedures.
- Deliver training, coaching, knowledge-transfer, and train-the-trainer sessions to stakeholders and end users.
- Provide post-implementation support, monitor adoption progress, and refine training and transition approaches based on feedback.
- Prepare executive summaries, presentations, status reports, and risk updates to communicate progress and decisions.

Required Skills:
- Proven experience engaging diverse ministry stakeholders and facilitating consensus-based discussions.
- Strong skills in gathering requirements, process mapping, and assessing impacts, risks, and readiness.
- Expertise in developing transition plans,



implementation roadmaps, change strategies, and adoption measures.
- Ability to synthesize complex and ambiguous information into clear, actionable recommendations.
- Experience creating comprehensive training materials and delivering instructor-led and virtual training sessions.
- Excellent written and verbal communication skills tailored to executive and stakeholder audiences.

Desired Skills:
- Experience working across multiple ministries or large, complex stakeholder groups.
- Familiarity with organizational change management methodologies and tools.
- Proficiency in developing process maps, job aids, and standard operating procedures aligned with organizational standards.
- Capability to provide post-implementation support and continuous improvement of training content and delivery.
- Strong facilitation skills for workshops and decision-making sessions.

Rated Criteria:
- Stakeholder Engagement and Facilitation - 25 Points
- Business Analysis and Assessment - 25 Points
- Training Development and Delivery - 25 Points
- Change Management, Communications, and Adoption - 25 Points

Total: 100 Points Deliverables:
- Comprehensive documentation of current-state training processes and pain points.
- Future-state training process designs and transition plans.
- Implementation roadmaps and change-adoption strategies.
- Training curricula, user guides, facilitator guides, job aids, and standard operating procedures.
- Facilitated workshops, training sessions, and knowledge-transfer events.
- Executive summaries, status reports, and risk and progress updates.
- Post-implementation support reports and adoption monitoring feedback.

Must Haves:
- Experience engaging diverse ministry stakeholders and building productive relationships.
- Proven facilitation skills for workshops, interviews, and consensus-building sessions.
- Robust business analysis capabilities including requirements gathering and impact assessment.
- Demonstrated experience developing transition plans, change strategies, and adoption measures.

Public Sector Experience:

Preferred

📌 Senior Business Analyst (Ontario)
🏢 vTech Solution
📍 Ontario