Job Title: ServiceNow Architect

Job Type: Full Time
Location: Toronto, ON (Onsite)

Primary Skills: ServiceNow AIOps, ITOM, CMDB & Service Mapping

Job Description

We are seeking an experienced ServiceNow Architect with deep expertise in ServiceNow AIOps, IT Operations Management (ITOM), and enterprise service operations. The ideal candidate will be responsible for designing scalable, secure, and resilient ServiceNow architectures that improve operational intelligence, automate incident management, reduce event noise, and enhance service availability.

The role requires strong expertise in event management, service mapping, CMDB, enterprise integrations, and automated remediation workflows, along with the ability to provide technical leadership and architecture governance throughout the solution lifecycle.

Key Responsibilities

- Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

- Design AIOps solutions for event ingestion, correlation, alert prioritization, anomaly detection, service health monitoring, and operational intelligence.

- Architect integrations between ServiceNow and enterprise monitoring, observability, cloud, network, infrastructure, application, and third-party platforms.

- Define CMDB and service topology dependencies to enable accurate event correlation, impact analysis, and service-aware operations.

- Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows.

- Translate business and operational requirements into high-level architecture designs, data flows, integration patterns, and technical specifications.

- Establish architecture standards for scalability,



availability, performance, security, maintainability, and platform governance.

- Review solution designs and technical implementations to ensure alignment with ServiceNow best practices.

- Collaborate with SRE, operations, infrastructure, application, security, development, and enterprise architecture teams.

- Identify technology risks, dependencies, integration constraints, and data-quality issues and develop mitigation strategies.

- Maintain architecture documents, integration specifications, architecture decision records, and reusable design patterns.

- Provide technical leadership and mentoring throughout implementation, testing, deployment, and stabilization.

Required Skills and Qualifications
- Strong hands-on experience in ServiceNow architecture, AIOps, ITOM, and enterprise service operations.

- Expertise in ServiceNow ITOM capabilities, including Event Management, Health Log Analytics, Discovery, and Service Mapping.

- Experience designing event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention solutions.

- Solid knowledge of CMDB, Common Service Data Model (CSDM), Configuration Items (CIs), service topology, and relationships.

- Experience integrating ServiceNow with monitoring, observability, cloud, infrastructure,



application performance, and security platforms.

- Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, web services, and enterprise integration patterns.

- Experience designing automation and remediation workflows using Flow Designer, IntegrationHub, and orchestration capabilities.

- Strong knowledge of ITSM processes, including Incident, Problem, Change, and Major Incident Management.

- Experience defining scalable platform architecture, security controls, governance standards, and reusable design patterns.

- Excellent architectural decision-making, analytical, communication, leadership, and stakeholder management skills.

Key Expectations
- Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise objectives.

- Improve service availability and operational efficiency through intelligent event management and proactive issue identification.

- Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation.

- Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

- Promote standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

- Drive architecture governance and technical leadership throughout the solution lifecycle.

- Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

Job Details
- Job Type: Full Time

- Location: Toronto, ON

- Work Model: Onsite

📌 ServiceNow Architect (Toronto)
🏢 AceStack
📍 Toronto