Remote in Canada, this Enterprise Customer Success Manager role centers on IoT solutions, strategic advising, and long-term customer partnerships.At Samsara, you will support top customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will collaborate with Sales, Support, Sales Engineering, and Product while advising organizations across physical operations.Key Responsibilities:
Compose joint success plans with customer objectives, metrics, and timelinesOrchestrate executive business reviews with customer decision-makersConduct workshops and recommend workflow changesExplain Samsara platform capabilities across industriesMentor Customer Success and Support teamsRequirements:




Four-plus years in senior Customer Success, account management, or consultingExperience supporting technical products;
enterprise SaaS preferredStrong priority management, emotional intelligence, and problem-solving skillsProven stakeholder communication with executives, leaders, and software usersBachelor's degree and willingness to travel up to 25%Apply customer success, technical product expertise, and strategic communication to improve safety, efficiency, and sustainability through Samsara.
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📌 Enterprise Customer Success Manager (Winnipeg)
🏢 Samsara
📍 Winnipeg