Fortinet FortiSASE troubleshooting leads this Technical Support Engineer position, using networking expertise and customer communication to resolve security cases.

This Technical Support Engineer supports Fortinet’s Secure Access Service Edge product, FortiSASE. The work involves configuration analysis, customer system analysis, corrective recommendations, and technical education. You will consult documentation, reproduce environments, isolate problems, and manage cases through closure.

Key Responsibilities:

Troubleshoot Fortinet’s FortiSASE product

Collect and analyze configuration and system information

Recommend corrective actions and potential new solutions

Reproduce customer environments and isolate problems

Manage escalations,



communications, and cases through closure

Requirements:

Three or more years in technical support or system administration

Networking or security company experience, or equivalent education

Knowledge of Windows, OSX, and Linux operating systems

Understanding of TCP/IP, routing, switches, BGP, and SDWAN

Solid troubleshooting and written and verbal communication skills

Apply FortiSASE troubleshooting, networking knowledge, and case management skills to Fortinet customer support.

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📌 Support Engineer- Customer Service (Vancouver)
🏢 Fortinet
📍 Vancouver