gravity9 is a boutique IT consulting company headquartered in the UK with offices in the US, Canada, Poland, and Colombia. We enjoy a challenge and pride ourselves on working with our clients on their most complex problems, finding elegant and flexible solutions that help them transform their businesses.

You'll move between product owner, project manager, business analyst, tester, and support engineer — sometimes within the same hour. 30% Product judgment & direction— customer problems, outcomes, prioritization, roadmap tradeoffs

- 30% Delivery & orchestration— backlog, dependencies, workstreams, and getting decisions to shipped software
- 25% Technical problem-solving— APIs, JSON, logs, data flows, troubleshooting, and getting to answers directly
- Own the product direction for your area - connect customer needs, business priorities, and technical realities; Build and own the backlog, and work directly with developers to turn requirements into shipped software.
- Dig into raw data (JSON payloads, API responses, logs) across multiple systems yourself when you need an answer faster than waiting on someone else's ticket queue.
- Maintain a clear view across multiple concurrent workstreams, knowing where the important risks, decisions, dependencies, and blockers are - and be able to explain the real status without having to reconstruct it on the spot.
- Act as a fallback layer of technical support on the product when something breaks and the usual path isn't fast enough.
- Say no when something doesn't serve the roadmap, even when it's an easy yes to give.

Can hold a strategic view and get into implementation details in the same conversation.

- Are willing to form and share an opinion before you have complete information — and revise it in public when you're wrong.
- You need full system access and a clean data model before you're willing to start solving a problem.





Proven experience owning products or major features from discovery through delivery, including requirements, prioritization, backlog management, release planning, and post-launch iteration.

- Strong ability to translate ambiguous business and customer problems into clear product direction, requirements, user stories, acceptance criteria, and actionable engineering work.
- Experience working directly with clients and senior stakeholders, including facilitating discussions, challenging assumptions, managing competing priorities, and driving decisions.
- Demonstrated ability to partner closely with UX/design and engineering teams to shape solutions rather than simply passing requirements between teams.
- Robust understanding of Agile product development, including refinement, sprint planning, dependency management, release coordination, and iterative delivery.
- Ability to use qualitative and quantitative data to evaluate opportunities, prioritize work, define success measures, and assess product outcomes.
- Comfortable navigating technical conversations involving APIs, integrations, data flows, third-party systems, and complex enterprise environments.
- Excellent written and verbal communication skills, with the ability to create clarity across technical and non-technical audiences.
- Highly organized and proactive, with the ability to identify gaps, follow through on commitments, surface risks early, and keep work moving without requiring constant direction.
- Candidates must currently reside in, or be willing to relocate at their own expense to the Raleigh-Durham-Chapel Hill, NC area prior to their start date.

Experience with consumer-facing digital products, mobile applications, loyalty, hospitality, gaming, e-commerce, or similar customer experience platforms.

Experience using AI or automation tools as part of product discovery, analysis, requirements development, or delivery workflows.

📌 Product Manager, Markets (Canada)
🏢 gravity9
📍 Canada