Import Coordinator

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

The Import Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”.

Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints.
Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations.
Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions.
Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs.
Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends.




Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys.
A solid foundation of operating systems knowledge
Proficient in Windows-based applications
Be familiar with industry related websites to search for information to provide to clients

WORK EXPERIENCE – MINIMUM REQUIRED

Customer First Focus
Inclusion and Collaboration
At Livingston, we are committed to fostering a adaptable, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

The good-faith salary range for this position is $51,595 - 78,000 CAD . Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston
We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. Accommodations are available throughout the recruitment process for applicants with disabilities. Job Type: Full Time
HomeOffice Ontario, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Massachusetts, HomeOffice Michigan, HomeOffice New York, HomeOffice Ohio

📌 International Forwarding Operations Coordinator (Ontario)
🏢 Livingston International
📍 Ontario