Posting #: 31105 Department: DS - Bus Apps Integrations Employee Type: Temporary, Full Time If Temporary, Number of Weeks: 70 weeks Union: Non-Union Openings Remaining: 2

Work Days: Monday to Friday, Weekends Time of Day: Days, Evenings, On-Call Shift: 7.5 hour Shift Start: This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), Hybrid - On-site/Remote

Opening Date: 23/05 Closing Date: 06/06 Applications must be received online by 12:00 midnight on the Closing Date

POSITION SUMMARY Reporting to the Manager, Business Applications and Integrations, the Applications Analyst performs a variety of duties related to the implementation, development, and day-to-day support of "department specific" packaged software and custom computer applications. This includes responsibility for the efficient design, scripting, testing and maintenance of moderately complex "department specific" applications and liaison with end users to analyze requirements, identify and investigate potential solutions, assess feasibility of solutions considering available technology, budget and end user requirements and recommend solutions. The Application Analyst will learn and support a variety of applications across multiple computer platforms, make recommendations for future enhancements and investigate/correct problems to optimize application use and improve business processes.



The Application Analyst will work with users to understand data access/report requests and document to develop queries and reports and will serve as a liaison between user departments & Information Technology professionals to support and implement changes.

Bachelor's degree in Computer Science or Engineering or Business, or relevant clinical field

Three to five years recent related experience supporting packaged software and custom developed applications (preferably in a healthcare workplace)

Demonstrated skill with report writing tools (i.e., Crystal Reports, Microsoft SQL Reporting Services)

Demonstrated experience working with a relational database system (i.e. Microsoft SQL Server, Oracle, MySQL)

Previous experience in supporting Finance, Payroll, Procurement systems is preferred

Previous Epic EMR certifications (Security and Access, Data Courier, Bridges or other applications) are preferred

Primary contact and coordination point for issue resolution in relation to the supported "department specific" applications; responsible for engaging with the application vendors for support, upgrades, and escalation issues.

Participate as a co-chair of selected Application Support teams for select applications, consisting of end users, members from the Clinical Informatics and Information Services teams and vendors.





Support various Information Technology and Hospital project initiatives; provides data and configuration changes, system testing, prepares documentation of change specifications and participates in go-live support.

Reviews and discusses business problems with end users, developing flow charts and functional specifications to translate business requirements into technical requirements.

Performs "end user" data review and analysis to develop new and improve existing medium-complexity reports.

Provides technical guidance for evaluation of software applications primarily departmental

Analyzes and reviews enhancements for compatibility, adherence to operating guidelines and performs integration testing

Analyzes system capacity and modifies procedures to solve interface problems with applications ensuring that applications and information systems offer the highest possible reliability and performance

Provides technical expertise and assistance in re-configuring, testing and developing, installing, tuning, upgrading and maintaining "department specific" applications

Prepares and presents status reports and ad hoc reports, creates test plans, analyses test cases, identifies issues and escalates them to appropriate teams and assists management in the interpretation of available information

HOURS OF WORK Monday-Friday, days. May include evenings, weekends and on-call as required.

Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people.

📌 Applications Support Analyst - Remote (Canada)
🏢 St. Joseph's Healthcare Hamilton
📍 Canada