Customer Service Associate (Mailroom, Print, Hospitality in Law Firm)

We are seeking a customer service-oriented Print Centre Associate to join our Law Firm client's Communications Department. This role supports a collaborative team workplace and involves handling print, copy, scan, and mail operations , as well as assisting with hospitality and reception coverage as needed.

Key Responsibilities
Operate and maintain high-volume print, copy, and scanning equipment
Support reception and hospitality areas when needed
Able to lift 50lbs (paper box)
Perform document finishing, binding, quality checks, and file formatting
Assist with document scanning, conversion, and digital file management
Maintain organization and cleanliness of copier and supply areas
Distribute office supplies and completed print jobs within the firm
Provide timely, professional assistance to staff at all levels, including legal assistants, paralegals, associates, and partners
Ensure confidentiality and accuracy in all work,



meeting tight deadlines as required
Perform additional duties as assigned by the Site Manager or Team Lead

Qualifications
High school diploma or equivalent required; post-secondary education an asset
1+ year of experience in a legal or professional services environment strongly preferred
Previous experience in a print, mail, or office services role is an asset
Strong customer service, communication, and teamwork skills
Proficiency with MS Office Suite and common office technologies (copiers, scanners, postage meters, etc.)
Ability to maintain confidentiality and handle sensitive documents with care

Job Types : Full time, Permanent

Pay: $20.40 per hour

Expected hours: 40 per week

Perks :
Company events
Employee assistance program
Life insurance
Paid time off
RRSP match

Work Location: In person

📌 Customer Service Associate Print, Mail, And Hospitality Vancouver
🏢 Exela Enterprise Solutions
📍 Vancouver