Job Description - Customer Service Specialist

Reports to : Department Manager

Position Summary

Position Responsibilities
Answering customer inquiries
Quoting Rates effectively
Making reservations accurately
Solving customer complaints following the Customer Service Department’s Procedures
Following the Customer Service Department’s recommended dialogue.
Communicating policies and procedures effectively to customers.
Completing administrative tasks as directed by management.

Position Requirements :
Customer Service focused.
Shift flexibility as needed to meet business demands.
Punctual and accountable for shifts
Willingness to learn.

Qualifications and Experience
General communication with team members.
Customer service experience considered an asset
Tourism experience considered an asset

Knowledge,



Skills, and Abilities
Excellent listening and communication skills.
Flexibility and ability to adapt to changes.
Work alone and in a team environment.

Working Conditions
Schedule that includes weekends and holidays.
Ongoing training and feedback

Students are welcome to apply.

Job Types : Full time, Permanent, Fixed term contract

Pay: $19.00-$20.00 per hour

Advantages :
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
In office parking
RRSP match

Location :
Nanaimo, BC V9T 3M4 (preferred)

Work Location: In person

📌 Customer Service Specialist Nanaimo
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📍 Nanaimo