Job Summary We are hiring motivated and professional Call Center Agents / Customer Service Representatives to join our Calgary team. In this role, you will assist customers over the phone, resolve inquiries, and provide outstanding service in a rapid-paced setting. This prospect is ideal for individuals who enjoy helping people, communicating clearly, and working as part of a supportive team.

Key Responsibilities
Handle inbound and outbound customer calls efficiently
Provide accurate information about services, accounts, and processes
Resolve customer concerns with professionalism and empathy
Document call details and update records accurately
Follow established scripts, procedures, and quality standards
Escalate complex issues to supervisors when necessary
Maintain high customer satisfaction and service quality

Required Skills & Qualifications
Previous call center or customer service experience preferred
Solid communication and active listening skills
Ability to multitask and work in a fast-paced environment




Basic computer proficiency and data entry skills
Problem-solving abilities and attention to detail
Reliable, punctual, and team-oriented

What We Offer
Competitive pay with consistent scheduling
Paid training and ongoing coaching
Supportive team environment
Opportunities for advancement

About the Company

We are a customer-focused organization committed to delivering high-quality support and service. Our team values professionalism, teamwork, and continuous improvement. We provide a structured environment where employees can develop skills and grow their careers.

Why Work With Us
Clear expectations and performance support
Career progression opportunities
Inclusive and respectful workplace
Commitment to employee success

Pay: $20.00-$26.00 per hour

Benefits :
Casual dress
Company events
Dental care
Extended health care
Paid time off

Work Location: In person

📌 Call Center Agent Calgary
🏢 GTI North Solutions
📍 Calgary