Customer journey analysis and strategy define this Management Consultant role in Kimberley, Northern Cape. Apply customer-centric thinking across diverse client organizations.

This Management Consultant supports a Customer Experience Strategy team at a leading management consultancy. You will analyze touchpoints, design seamless experiences, and improve customer satisfaction and loyalty. The work combines strategy development, data analysis, service design, and client collaboration.

Key Responsibilities:
Analyze customer journeys, pain points, and improvement prospects
Develop strategies aligned with business objectives and brand positioning
Design customer-centric processes, standards, and engagement models
Use analytics and feedback to measure strategy effectiveness
Collaborate across marketing,



sales, operations, and IT

Requirements:
Master's degree in marketing, business administration, psychology, or related field
Minimum five years' CX, marketing strategy, or consulting experience
Experience developing and implementing customer experience strategies
Understanding of journey mapping, service design, and UX principles
Robust analytical, presentation, and stakeholder influence skills

Bring customer journey mapping, data analysis, and strategic consulting expertise to improve experiences for clients in Kimberley.

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📌 Customer Experience Strategy Consultant Kimberley (Canada)
🏢 Placements24
📍 Canada