As an Inside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. He/she will become an integral part of each account, understanding the customers’ business and needs, ensuring our role as their primary supplier.
To achieve success in the position, you will:
Represent the Profit Centre in a skilled manner
Uphold our core values and ethics with every interaction
Build long lasting, loyal, and profitable customer relationships
Take initiative, be persuasive by using excellent communication and selling skills
Know the products at the Profit Centre
Be an effective part of the team at the Profit Centre
Additional duties include:
Grow customer base; develop recent customers using outbound calling campaigns
Process sales orders and turn quotations into orders through customer interactions and follow up.
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Maintain relationships with established key accounts and ensure that their requests are met
Act as a project manager (as needed)
for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Investigate and resolve customer issues such as pricing deductions and product returns
Interact with and assist customers who come to the Profit Centre to pick up orders
Obtain delivery details from customers on when/where orders are needed
Stay up to date with customer projects and anticipate product needs
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales and Counter Teams with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Be comfortable analyzing construction blueprints to best serve the customer
Meet or exceed the Profit Centre’s gross profit and sales targets
Perform other tasks as requested by the Profit Centre Manager