We are looking for a reliable and organized Tracking & Tracing Coordinator to join our transportation team. This position is responsible for monitoring shipments, communicating with drivers and customers, and ensuring accurate, timely updates throughout the delivery process.
Responsibilities:
Track and monitor shipments from pickup through delivery
Communicate with drivers regularly to obtain current shipment status
Provide accurate and timely updates to customers and internal dispatch
Identify and report delays, missed appointments, breakdowns, and other service issues
Proactively follow up on shipments that are behind schedule
Update tracking systems and maintain accurate shipment records
Communicate with customers regarding pickup and delivery status
Escalate service issues to dispatch or management when required
Follow up on PODs and delivery confirmations
Coordinate with dispatch, drivers, terminals, and customers to resolve issues
Maintain qualified and clear communication at all times
Requirements:
Previous experience in trucking, transportation, logistics, dispatch, or tracking/tracing is an asset
Robust communication and customer service skills
Excellent attention to detail and organization
Ability to multitask and prioritize in a quick-paced environment
Comfortable communicating with drivers and customers by phone, email, and messaging
Basic computer skills and ability to learn transportation software quickly
Ability to work independently and follow up without constant supervision
Must be reliable and punctual
The Ideal Candidate:
You are someone who stays on top of things, doesn't wait for problems to become complaints, and is comfortable making calls and following up until an issue is resolved. Experience in the trucking industry is strongly preferred.