Position Overview

We are seeking a detail oriented Customer Account Coordinator to manage customer communication and coordinate internal workflow from estimate to delivery. This is a process driven role requiring strong organization and accountability.

Experience Required

Minimum 1 year experience in customer service, account coordination, print, signage, manufacturing, or related industry preferred.

Minimum 1 year experience in direct customer service and front facing support position handling phone calls and writing emails.

Experience in using QuickBooks Online preparing estimates, invoices, and receiving payment is preferred.

Key Responsibilities
Manage customer emails, phone calls, and live chat inquiries
Prepare and follow up on sales estimates using Quickbooks
Coordinate with designers for proof updates and revisions
Send proofs to clients and manage approval process
Prepare invoices and assist with payment follow ups
Coordinate with Production and shipping team on order statuses and ocassionally assisting with shipping coordination
Provide shipping updates to customers
Maintain organized CRM and order tracking systems
Ensure smooth communication between customer and internal departments




Showroom and administrative support

Ideal Candidate Profile
Robust written and verbal communication skills
Detail oriented and organized
Able to manage multiple active orders simultaneously
Comfortable in a process driven environment
Professional, dependable, and accountable
Able to communicate effectively through email and phone call without the help of AI.
Quick learner and table to problem solve effectively

Additional Information
Full time position
Three month probation period
Confidentiality agreement required
Long term growth chance

We are located in Vaughan, ON and this job requires daily commute to the office.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits:
In office parking
Paid time off

Application question(s):
Able to write emails and communicate without the assist of AI
Do you have experience in the printing or graphic designing industry?

Experience:
customer service: 1 year (required)

Language:
fluent English. Can write and read in English as well. (required)

Location:
Vaughan, ON (required)

Work Location: In person

📌 Customer Service/ Account Coordinator Vaughan
🏢 Digital Xpressions
📍 Vaughan