Job Summary
Welcome guests and create a warm, professional first impression in a restaurant or hospitality setting.
Manage the flow of guests by coordinating seating, reservations, and wait times while supporting a smooth dining experience.
Work closely with servers and other team members to provide attentive guest services and excellent customer service.
Duties
Greet guests promptly, answer questions, and escort them to their tables.
Manage reservations, waitlists, and seating arrangements; communicate estimated wait times clearly.
Answer incoming calls using professional phone etiquette and share accurate information about the restaurant.
Coordinate with servers and the service team to balance seating and support effective serving operations.
Maintain an organized, welcoming entrance and keep guest-facing areas presentable.
Use a POS system to manage reservations, guest information, or transactions as needed; familiarity with Micros POS is an asset.
Respond courteously to guest requests and concerns,
involving a manager when appropriate.
Communicate updates clearly with colleagues to help ensure consistent hospitality and food service.
Requirements
Solid communication skills, a friendly and professional manner, and a genuine interest in hospitality.
Customer-focused approach and the ability to stay organized in a busy environment.
Availability to work assigned shifts, including evenings, weekends, or holidays as needed.
Food service experience or restaurant experience is preferred but not required.
Experience in guest services or hotel experience is an asset.
Familiarity with reservation tools or POS systems, including Micros POS, is helpful; training may be provided.
Pay: $17.95 per hour
Benefits:
Discounted or free food
Versatile schedule
In office parking
Application question(s):
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