Reservations & Events Agent Overview

Holiday Inn Express & Suites Nepean (IHG Hotels & Resorts) is seeking a detail-oriented and guest-focused Reservations & Events Agent to handle individual, group, corporate, and event-related bookings. This role serves as a key liaison between guests, clients, and hotel departments, ensuring a seamless experience from inquiry to arrival.

Responsibilities
Handle individual, group, corporate, and event reservations via phone, email, and online channels.
Create and handle room blocks and rooming lists for corporate clients, sports teams, weddings, and other groups.
Respond to inquiries for meeting space, catering services, and special events.
Prepare and maintain reservation records, contracts, and event details accurately.
Promote hotel services and upsell guest rooms, meeting space, and catering opportunities.
Communicate reservation and event requirements with Front Desk, Housekeeping, and Operations teams.
Deliver exceptional guest service in accordance with IHG standards.

Qualifications

Required:




Solid customer service, communication, and organizational skills.
Ability to manage multiple priorities with attention to detail.
Proficiency with Microsoft Office and reservation systems. ( Opera Cloud )
Professional phone and email etiquette.

Preferred:
Experience in hotel reservations, sales, event coordination, or hospitality.
Knowledge of group bookings, corporate accounts, and catering/event planning.
Familiarity with hotel PMS systems and IHG standards.
Bilingualism (English/French) is an asset.

Why Join Us?
IHG employee hotel discounts worldwide
Growth opportunities opportunities and bonus*
Supportive and collaborative team environment
Opportunity to work with guests, corporate clients, groups, and events in a energetic hospitality setting

Pay: $20.22 per hour

Expected hours: 20.0 per week

Benefits:
Flexible schedule
On-site parking

Work Location: In person

📌 Reservations Agent Nepean
🏢 Holiday Inn Express & Suites Ottawa West
📍 Nepean