Turn arrivals into memorable visits at Trailglow through admissions, retail service, and clear winter guidance for guests in Golden.

Pursuit is seeking a Guest Experience Agent who can move confidently between admissions, retail, video, and café duties. You will explain attractions, ticket options, directions, trail conditions, footwear, clothing, and fire pit guidelines. Most duties occur in the Retail Shop, with some outdoor work.

Key Responsibilities:

- Answer questions about Trailglow, Canyon Swing, and sister attractions
- Sell add-ons, packages, and admissions using Ventrata
- Validate tickets and manage guest flow during peak arrivals
- Operate retail point of sale and merchandise products
- Share feedback and maintain clean, stocked service areas

Requirements:

- High-level customer service and solid communication skills
- Knowledge of local products, services, and winter activities
- Experience in guest services, retail, or similar roles
- Ability to adapt across multiple departments within shifts
- Second-language skills are highly advantageous

Use local knowledge, attentive listening, and flexible retail skills to help Trailglow guests enjoy Pursuit’s Canadian Rockies experiences.

📌 Trailglow Admissions and Retail Agent (Golden)
🏢 Brewster
📍 Golden