Apply mental health crisis support and telephone counselling skills with WoodGreen’s Toronto Seniors Helpline in a hybrid Toronto position. The schedule runs Monday to Friday, noon to eight.

As a Crisis and Resource Counsellor, you will support seniors and caregivers experiencing mental health or addictions crises. You will complete intake and triage, assess safety, de-escalate calls, and provide short-term telephone case management. You will also coordinate referrals with hospitals, primary care agents, and community service providers.

Key Responsibilities:

- Screen crisis calls using standardized assessment tools
- Determine callers’ levels of risk and safety needs
- Provide telephone-based supportive counselling and crisis intervention




- Refer callers through electronic agency systems
- Collaborate with healthcare and community service partners

Requirements:

- Two years’ related telephone support and crisis experience
- Demonstrated intake, triage, and assessment experience
- Experience supporting mental health and substance use needs
- Knowledge of harm reduction principles and practices
- Excellent oral and written English communication

Use crisis response, triage, and cooperative referral skills to support seniors and caregivers through WoodGreen’s helpline.

📌 Senior Mental Health Crisis Support Counsellor (Toronto)
🏢 WoodGreen Community Services
📍 Toronto