Lead Pension Risk Transfer administration and client experience management in Toronto, using vendor governance and operational controls to shape delivery.

As Senior Manager, you will build the operational model for TD’s PRT business and establish a current function and team. The work spans pensioner onboarding, client data management, third-party administration, contract support, and end-to-end risk controls. You will collaborate with internal partners and govern external providers.

Key Responsibilities:
Design PRT administration processes, controls, service standards, and governance routines
Oversee vendors supporting onboarding, calculations, payroll, and customer servicing
Lead negotiations, service frameworks, scorecards, escalations, and reporting
Establish data reconciliation, proof of life, and AML/FCRM processes




Coordinate delivery across Procurement, Legal, Pricing, Risk, and Finance

Requirements:
Bachelor’s degree in business, operations, finance, law, or related field
Seven or more years in pension or group annuities administration
Robust third-party vendor management and service governance experience
Experience with contract negotiation and outsourced service implementation
Defined advantage administration and operational risk framework knowledge

Apply pension administration, vendor governance, and risk control expertise to build TD’s Pension Risk Transfer operating model.

📌 Senior Manager Pension Risk Transfer Toronto (Canada)
🏢 TD
📍 Canada