Salesforce Data Cloud expertise anchors this production support role, requiring Apex and basic development experience. Rotational on-call support may be required.

The Salesforce Platform Specialist provides hands-on application and production support with solid platform architecture knowledge. You will troubleshoot Data Cloud, Loyalty Management, APIs, integrations, SQL queries, and upstream or downstream issues. The role includes L3 support within defined SLAs.

Key Responsibilities:
Manage L3 production incidents and troubleshoot platform issues
Perform root cause analysis and drive problem resolution
Support Data Cloud ingestion and integration flows
Coordinate stakeholders during critical incidents




Provide rotational on-call production support when required

Requirements:
Four-plus years of relevant application or production support experience
Hands-on Salesforce Data Cloud and Apex development experience
Knowledge of DMO, DLO, Data Spaces, and data ingestion
Experience with APIs, integrations, SQL, and application troubleshooting
Familiarity with ServiceNow, Splunk, Dynatrace, and ITIL processes

Apply Salesforce architecture, Data Cloud, Apex, and incident management expertise to resolve complex production issues independently.

📌 Salesforce Data Cloud Support Specialist Toronto (Canada)
🏢 Maarut
📍 Canada