Lead Air Canada terminal operations through safety-first leadership, customer service excellence, and effective daily coordination across airport sectors. Work occurs in 24-hour airport facilities, including weekends and holidays.

As Airport Operations Manager - Terminal, you will direct complex day-of activities across check-in counters, boarding gates, and checkpoint areas. You will coach unionized IAMAW and Unifor team members, support development, and build trust. The position also manages disruptions, emergencies, customer concerns, and operational irregularities while protecting safety and punctuality.

Key Responsibilities:
Lead daily airport activities across assigned terminal sectors
Coach unionized employees and support team development




Ensure compliance with safety protocols and SOPs
Manage delays, emergencies, disruptions, and passenger concerns
Conduct incident investigations and accurate reporting

Requirements:
Post-secondary diploma or equivalent operational experience
At least two years of leadership experience
Solid leadership, coaching, and team management skills
Ability to work airport shifts, weekends, and holidays
Ability to obtain and maintain a RAIC

Apply terminal operations leadership, safety judgment, and customer focus while representing Air Canada across the airport.

📌 Air Canada Terminal Operations Manager Dorval
🏢 Air Canada
📍 Canada