Shape exceptional tasting room experiences at Tinhorn Creek Vineyards through operational leadership, guest service and team development.

This Retail & Experience Manager leads the tasting room team and supports retail, guest experience and event operations. You will create a welcoming, service-driven culture while setting expectations, coaching employees and managing daily staffing. The position connects personalized hospitality with sales, budgeting and operating performance across the property.

Key Responsibilities:

- Set high standards for service, presentation and hospitality
- Build relationships with VIP guests, partners, groups and visitors
- Respond professionally to guest feedback and concerns
- Monitor sales results, trends and performance metrics




- Oversee inventory, purchasing, merchandising and cash management

Requirements:

- Previous management experience beyond supervision alone
- Ability to motivate personalities and develop talent
- Customer-focused experience in hospitality, tourism or related settings
- Ability to manage competing priorities during peak periods
- Comfort with point-of-sale systems and Microsoft Office

Use team leadership, operational judgment and guest-focused communication to strengthen tasting room performance in the South Okanagan.

📌 Tasting Room Operations Manager (Canada)
🏢 Andrew Peller
📍 Canada