Build an inclusive Coach customer experience through luxury fashion service, clienteling, and team development. Lead by example while supporting store results and brand standards.

This Assistant Store Manager partners with the Store Manager to drive sales performance and operational excellence. Responsibilities span customer issue resolution, virtual shopping, social media-informed engagement, recruitment, onboarding, and coaching. You will also help interpret market trends and share insights with district and corporate teams.

Key Responsibilities:

- Deliver Coach Service standards across customer interactions
- Support virtual shopping and clienteling initiatives
- Recruit, onboard, and motivate store team members




- Acquire customer data through approved engagement activities
- Collaborate on market trends and cross-functional projects

Requirements:

- One or more years leading retail or service teams
- Ability to inspire teams beyond performance standards
- Robust English language proficiency for EU roles
- Knowledge of omni-channel services and clienteling strategies
- Flexible availability including nights, weekends, and public holidays

Use luxury service, clienteling knowledge, and people leadership to strengthen Coach’s customer experience and team performance.

📌 Luxury Fashion Retail Manager Coach (Canada)
🏢 Tapestry
📍 Canada